Terms & Conditions

Agreement means these Terms & Conditions together with any engagement letter, service proposal or written scope agreed between the parties.

Service refers to the franchise advisory and operational consulting services described on our website and in individual engagement documentation, including the Franchise Readiness Review, Franchise Operating Model & Manual, and Franchise Advisory Retainer.

We / Us / Our refers to Norvane, a business advisory firm registered in Malaysia.

You / User / Client refers to any individual or entity that engages Norvane for services or accesses the Norvane website.

Content means all materials, reports, frameworks, manuals and written deliverables produced under an engagement.

Website means the Norvane website accessible at norvane.sbs.

By engaging Norvane for any service, submitting a contact form, or continuing to use this website, you indicate that you have read and understood these Terms and agree to be bound by them.

Our services are intended for business owners, founders and commercial entities. Individuals must be at least 18 years of age and have the legal capacity to enter binding commercial arrangements.

If you are acting on behalf of a company or organisation, you confirm that you have authority to bind that entity to this Agreement.

Norvane provides franchise development advisory and operational consulting services, including readiness assessments, operating model design, manual preparation and ongoing advisory arrangements. Our work covers operational processes, brand consistency frameworks and partner onboarding guidance.

Our services do not constitute legal advice, financial advice, franchise registration services, or regulated professional services of any kind. Where formal franchise agreements, legal registrations or regulated filings are required, we will recommend suitably qualified professionals.

Services are primarily available to businesses operating in or intending to expand within Malaysia, though advisory engagements may be conducted remotely for other jurisdictions.

When engaging our services or using our website, you agree to:

• Provide accurate, complete and up-to-date information about your business and requirements.
• Respond to reasonable requests for information within agreed timeframes to allow engagements to proceed.
• Use any deliverables, reports or frameworks we provide solely for your own internal business purposes.
• Not share, resell, sublicense or distribute our deliverables to third parties without written consent.
• Not use our materials to misrepresent any franchise concept or mislead potential partners.
• Comply with all applicable Malaysian and local laws in operating your business and any franchise network.

You agree not to use our website or services for any purpose that is unlawful, fraudulent, or harmful to others.

All methodologies, frameworks, templates and tools developed by Norvane and used in delivering services remain the intellectual property of Norvane. Custom deliverables produced specifically for your engagement — such as operating manuals and readiness reports — are prepared for your use and you receive a non-exclusive, non-transferable licence to use them for your business.

You may not reproduce, adapt or commercialise Norvane's proprietary frameworks or methodologies without our prior written consent.

All website content, copy, design elements and branding remain the property of Norvane and may not be reproduced without permission.

All fees are quoted and payable in Malaysian Ringgit (RM). Payment terms for each engagement are set out in the relevant proposal or engagement letter.

Unless otherwise agreed, a deposit is required before work commences, with the remaining balance due upon completion or at agreed milestones.

Invoices are due within 14 days of issue unless stated otherwise. Overdue amounts may attract a late payment charge consistent with applicable Malaysian commercial practice.

Refunds are considered on a case-by-case basis if work has not yet commenced or if a material failure on our part has been demonstrated. We do not offer unconditional refunds on completed work.

Accepted payment methods will be confirmed at the time of engagement.

Franchise Readiness Review (RM 640): Typically completed within two to three weeks from the date information is received. Includes a written readiness summary, recommendations and one review session. Timelines may vary if required business information is delayed.

Franchise Operating Model & Manual (RM 3,400): Typically completed within four to six weeks. Includes an operating model document, an operations manual outline and one working session. Scope is defined at engagement. Changes to scope after commencement may require a revised proposal.

Franchise Advisory Retainer (RM 4,700): An ongoing arrangement spanning three to six months. Includes scheduled review sessions, working notes and guidance between sessions. Retainer periods are agreed in writing and renewed by mutual agreement. Either party may terminate with 30 days' written notice.

Deliverables are provided as professional advisory outputs and should not be relied upon as legal, financial or regulatory filings without further review by suitably qualified specialists.

Services are provided on a professional best-efforts basis. While we bring relevant experience and structured approaches to each engagement, we cannot and do not warrant specific commercial outcomes, franchisee recruitment results or the success of any franchise network.

Website content is provided for informational purposes and may not reflect the latest regulatory or market conditions. It should not be acted upon without professional consultation.

Norvane is not a law firm, accounting firm or regulated financial adviser. Nothing we provide constitutes legal, financial, tax or investment advice.

To the fullest extent permitted under Malaysian law, Norvane's total liability arising from any engagement shall not exceed the fees paid by you for the specific service giving rise to the claim.

We shall not be liable for indirect, consequential, incidental or special losses including loss of profit, loss of business opportunity, or reputational harm arising from our services or the use of our deliverables, even if we had been advised of such possibility.

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to inability to obtain required information from you, third-party disruptions, or force majeure events.

Either party may terminate an engagement by providing written notice. For project-based services, termination after commencement will require payment for work completed to date. For retainer arrangements, 30 days' written notice is required from either party.

Norvane may immediately suspend or terminate an engagement if you breach these Terms, provide materially false information, or conduct your business in a manner that creates reputational or legal exposure for Norvane.

Sections relating to intellectual property, payment obligations for completed work, disclaimers, limitation of liability and dispute resolution survive termination.

These Terms are governed by the laws of Malaysia. Any dispute arising from an engagement shall first be subject to good-faith negotiation between the parties for a period of 30 days.

If negotiation does not resolve the matter, the parties may agree to mediation through the Malaysian Mediation Centre or a mutually agreed mediator before pursuing formal proceedings.

Any unresolved dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Entire Agreement: These Terms, together with any engagement proposal or letter, constitute the entire agreement between the parties regarding the subject matter.

Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.

Waiver: Failure to enforce any right under these Terms does not constitute a waiver of that right.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.

Notices: Formal notices should be sent in writing to the address below or by email to [email protected].

We may update these Terms from time to time. Changes will be posted on this page with a revised Last Updated date. Where changes are material, we will endeavour to notify active clients by email.

Continued use of our website or engagement with our services after an update constitutes acceptance of the revised Terms.